shipping + returns

this just in: F R E E shipping over $35!

S H I P P I N G:
  • hello ruby ships via USPS.
  • you can expect to your next favorite piece to ship within 1-3 business days of ordering (excluding pre-orders which is stated in the item description) most items will get to you 2-4 days after shipping.

R E T U R N S:

  • we want you to LOVE your new hello ruby items! if you don't; we are here to help!
  • all returned items from online purchases are eligible for store credit within 14 days of the date delivered --> start return here. 
  • if you purchase at a pop-up shop please reach out within 14 days to arrange a return/exchange for store credit. you can meet us at another pop-up to return/exchange or drop it at our warehouse

hello ruby warehouse
302 north front street #263
waterloo, ne 68069

  • please note that all sale items, accessories, gift cards and jewelry are final sale.
  • merchandise must be in unworn and unwashed condition. 
  • any shoes being returned need to be shipped back in the original shoe box + placed in another box to avoid damage. 
  • further questions? please shoot us a note! info@shophelloruby.com